Terms of Service

OVERVIEW

Welcome to Ova Bakery! Throughout the site, the terms "we", "us" and "our" refer to Ova Bakery, founded by Andrews Shakayla. Ova Bakery operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience for Baking & Prep Tools (collectively, the "Services"). Ova Bakery is powered by Shopify, which enables us to provide the Services to you.

Please note: Ova Bakery exclusively sells and ships products to customers located within the United States.

The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use our Services. Please read these Terms of Service carefully. By visiting, browsing, or purchasing from our store, you agree to be bound by these Terms of Service and our Privacy Policy and Return & Refund Policy. If you do not agree to these Terms, you should not access or use our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state of residence in the United States, or that you are the age of majority in your state of residence and you have given us your consent to allow any of your minor dependents to use this site under your supervision.

To use our Services or complete a purchase, you may be asked to provide certain information, such as your full name, email address, billing address, payment details, and shipping address. You represent and warrant that all information you provide is accurate, current, and complete. You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account.

SECTION 2 - OUR PRODUCTS & REGIONAL RESTRICTION

We make every effort to display the colors, features, and details of our baking & prep tools as accurately as possible. However, actual colors may vary depending on your device display settings and screen configuration.

• US Domestic Limitation: Our Services and products are intended solely for customers located within the United States. We do not process orders intended for international delivery outside the U.S.
• Product Changes: All descriptions of products and product pricing are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time or limit sales quantities on a case-by-case basis.

SECTION 3 - ORDERS & CANCELLATION

When you place an order with Ova Bakery, your order constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason at our sole discretion. Orders are only confirmed once payment is successfully processed and a confirmation email is dispatched.

Please review your order carefully before submitting. Because we strive to process and fulfill orders promptly, we may be unable to accommodate order modifications or cancellation requests after an order is submitted. In the event that we cancel or make changes to an order, we will attempt to notify you via the email address or billing address provided at checkout.

Purchases made on Ova Bakery are strictly for personal or household use and not for commercial resale, distribution, or export.

SECTION 4 - PRICES AND BILLING

All prices displayed on our website are listed in US Dollars (USD). Posted prices do not include applicable state/local taxes, shipping fees, or handling charges, which will be calculated and added during checkout.

You agree to provide current, complete, and accurate purchase, payment, and account information for all orders made at Ova Bakery. You represent and warrant that:

1. The credit card or payment information you provide is true, correct, and complete.
2. You are authorized to use the designated payment method.
3. Charges incurred by you will be honored by your financial institution or credit card issuer.

SECTION 5 - SHIPPING AND DELIVERY

All delivery timeframes provided on our website are estimates only and are not guaranteed. Ova Bakery is not liable for shipping delays caused by carrier disruptions, weather events, or circumstances beyond our reasonable control. Risk of loss and title for all items purchased pass to you upon our handoff of the package to the carrier.

For complete details on shipping timeframes and carrier home pickups for returns, please review our Return & Refund Policy.

SECTION 6 - INTELLECTUAL PROPERTY

All content included on or comprising our Services including text, graphics, logos, images, product descriptions, button icons, audio/video clips, and software code is the property of Ova Bakery, its licensors, or Shopify, and is protected by United States and international copyright, trademark, and intellectual property laws.

You are granted a limited license to access and make personal, non-commercial use of our Services. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our Services or brand materials without express written consent from Ova Bakery.

"Ova Bakery" and related brand logos are trademarks of Ova Bakery. "Shopify" is a registered trademark of Shopify Inc. All other trademarks appearing on the site belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools (such as package tracking plugins, payment portals, or customer review platforms) over which we neither monitor nor have any control. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties or conditions of any kind. Use of any optional third-party tools is entirely at your own risk and discretion.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our store may include materials from third parties. Hyperlinks to third-party websites are provided for convenience only. We are not responsible for examining or evaluating the content or accuracy of third-party materials. Please review third-party policies carefully before engaging in any transaction.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Ova Bakery is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products to you. However, any purchase you make is made directly with Ova Bakery. You acknowledge and agree that Shopify is not responsible for sales transactions between you and Ova Bakery, and you expressly release Shopify and its affiliates from claims or liabilities arising out of your purchase or use of products from Ova Bakery.

SECTION 10 - PRIVACY POLICY

Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy to understand our data collection, retention, and protection practices.

SECTION 11 - FEEDBACK & USER REVIEWS

If you submit, post, or send customer reviews, product feedback, suggestions, or ideas (collectively, "Feedback"), you grant Ova Bakery a non-exclusive, perpetual, royalty-free license to use, reproduce, modify, publish, and display such Feedback in marketing materials or on our website.

You agree that your Feedback will not violate any right of any third party (including copyright or trademark) and will not contain abusive, libelous, or illegal material, or computer viruses/malware. You are solely responsible for the accuracy and legality of any Feedback you post.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using our site or its content:

• (a) For any unlawful or malicious purpose;
• (b) To violate any U.S. federal, state, or local laws and regulations;
• (c) To infringe upon or violate our intellectual property rights or the rights of others;
• (d) To harass, abuse, insult, defame, slander, or intimidate anyone;
• (e) To submit false or misleading information;
• (f) To upload viruses or malicious code that compromises site functionality or security;
• (g) To collect or track the personal information of others;
• (h) To engage in scraping, spamming, phishing, or automated data extraction without written permission.

We reserve the right to terminate your access to our Services for violating any prohibited uses.

SECTION 14 - AUTOMATED AGENTS & BOTS

Any software agent, bot, crawler, or AI agent ("Agent") interacting with our Services must clearly identify itself in the HTTP request User-Agent header (e.g., Agent/[Agent Name]). Agents must not obfuscate their identity, mimic human interaction patterns to circumvent CAPTCHAs, or bypass access restrictions. We reserve the right to block or limit any automated Agent from accessing our store.

SECTION 15 - TERMINATION

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by ceasing all use of our Services. We may also terminate this agreement or suspend your access to our store at any time without notice if we suspect you have failed to comply with any term or provision of these Terms.

SECTION 16 - DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY PROVIDED BY OVA BAKERY, ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH OUR STORE ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

SECTION 17 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO CASE SHALL OVA BAKERY, OUR FOUNDER (ANDREWS SHAKAYLA), EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND INCLUDING LOST PROFITS, LOST REVENUE, OR REPLACEMENT COSTS ARISING FROM YOUR USE OF ANY OF OUR PRODUCTS OR SERVICES.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Ova Bakery, founder Andrews Shakayla, Shopify, and our affiliates, partners, and service providers from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service, your violation of any law, or your infringement on the rights of a third party.

SECTION 19 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any remaining provisions.

SECTION 20 - GOVERNING LAW & JURISDICTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Virginia, United States, without regard to its conflict of law principles. You and Ova Bakery agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Roanoke, Virginia.

SECTION 21 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

SECTION 22 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@ovabakery.com.

Our official business contact details are as follows:

• Store Name: Ova Bakery
• Founder: Andrews Shakayla
• Contact Email: support@ovabakery.com (We aim to respond to all email inquiries within 24 hours.)
• Physical Business Address: 2401 Hanover Ave NW, Roanoke, VA 24017-3933, United States
• Customer Support Hours: Monday - Friday: 9:00 AM - 5:00 PM (EST)