Privacy Policy

Last Updated: August 13, 2026

At Ova Bakery (operated by founder Andrews Shakayla), we view every customer as a fellow home baker and a welcome guest in our community. We are committed to protecting your personal information and handling your data with the same care, transparency, and respect that we put into curating our kitchen tools.

Ova Bakery operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide you with a tailored shopping experience for high-quality Baking & Prep Tools. Ova Bakery is powered by Shopify, which provides the technical infrastructure that enables us to deliver these Services to you.

This Privacy Policy describes how Ova Bakery collects, uses, and discloses your personal information when you visit, browse, make a purchase, or otherwise communicate with us. By using and accessing any of our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information depending on how you interact with Ova Bakery:

  • Contact Details: Your full name, shipping address, billing address, phone number, and email address (e.g., used to dispatch your baking supplies or send order updates).
  • Financial Information: Credit card, debit card, and payment account details, payment confirmation, and transaction methods processed through our secure payment gateways (such as Shopify Payments, Apple Pay, Google Pay, or PayPal).
  • Account Information: Your username, password, security questions, and saved account preferences.
  • Transaction Details: Information about items you view, add to your cart, save to a wishlist, purchase, return, or exchange (such as specific baking cups, pastry couplers, or piping tools).
  • Customer Support Communications: Any information or correspondence you include when contacting us at support@ovabakery.com.
  • Device & Usage Data: IP address, browser type, network connection, device identifier, and interaction history regarding how you navigate our online store.

2. Sources of Personal Information

We collect personal information directly from you, automatically through your device, and via trusted service providers:

  • Directly From You: When you place an order for baking tools, sign up for an account, subscribe to our newsletter, or reach out to customer support.
  • Automatically: Through cookies, log files, and web beacons when you visit or navigate our website.
  • From Third-Party Partners: Through payment processors, fulfillment partners, and our platform host, Shopify.

3. How We Use Your Personal Information

As a small home-based business, every piece of data we process serves a direct purpose in providing you with a reliable shopping experience:

  • Order Fulfillment & Customer Care: Processing your payments, packing and shipping your baking prep tools, managing order updates, handling potential returns, and responding to inquiries within our 24-hour support window.
  • Improving Our Catalog: Remembering your cart items, keeping track of store preferences, and refining our selection of baking tools based on customer feedback.
  • Marketing Communications: Sending promotional updates, special baking tips, or new tool arrivals via email (only if you have opted in). You can opt out at any time.
  • Fraud Prevention & Store Security: Verifying user accounts, protecting against unauthorized transactions, and ensuring a safe checkout environment.
  • Legal Compliance: Fulfilling applicable tax, accounting, or consumer protection requirements.

4. How We Disclose Personal Information

Ova Bakery does not sell your personal data in the traditional sense. However, to operate an online e-commerce store, we share information under strict confidentiality terms with:

  • Shopify: Our primary e-commerce host and backend processor.
  • Payment Gateways & Shipping Carriers: Service providers responsible for processing payments and physically delivering packages to your address in the United States or abroad.
  • Marketing & Data Analytics Partners: Third-party tools (including Shopify Enhanced Features) that help us understand customer interest and display relevant advertisements.
  • Legal Authorities: When required by law, court orders, or law enforcement to protect legal rights and customer safety.

5. Relationship with Shopify

Our store is hosted on Shopify Inc. Shopify collects and processes personal information about your access to and use of our Services. To learn more about how Shopify collects, processes, and protects personal data across its merchant network, please visit the Shopify Consumer Privacy Policy. You can also manage your Shopify data rights through the Shopify Privacy Portal.

6. Third-Party Websites & External Links

Our online store may contain links to external sites or social media platforms. Ova Bakery is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy notices of any third-party site you visit.

7. Children’s Data

Ova Bakery’s products and services are aimed at adult home bakers and enthusiasts. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or legal guardian and believe your child has provided us with personal information, please contact us at support@ovabakery.com to request immediate deletion.

8. Security & Data Retention

We utilize 256-bit SSL encryption and strict data security protocols provided by Shopify to safeguard your sensitive information. However, please keep in mind that no online transmission or electronic storage system is 100% secure.

We retain your personal information only as long as necessary to fulfill order requests, maintain your account, resolve disputes, comply with legal obligations, or enforce our policies.

9. Your Rights and Choices

Depending on your place of residence (such as specific US state privacy laws or international legislation like GDPR/CCPA), you may have the following rights regarding your personal information:

  • Right to Access / Know: Request a copy of the personal information we maintain about you.
  • Right to Correction: Request updates or corrections to inaccurate personal details.
  • Right to Deletion: Request the permanent removal of your personal data from our systems.
  • Right to Opt-Out: Opt out of targeted advertising or promotional email lists via the "Unsubscribe" link at the bottom of our emails or via browser-level Global Privacy Control (GPC) signals.

To exercise any of these rights, please contact us using the information provided below.

10. Contact Us

If you have questions, feedback, or concerns regarding our privacy practices or wish to exercise your privacy rights, please reach out directly to our team:

  • Store Name: Ova Bakery
  • Founder: Andrews Shakayla
  • Email: support@ovabakery.com (We aim to respond to all email inquiries within 24 hours.)
  • Physical Address: 2401 Hanover Ave NW, Roanoke, VA 24017-3933, United States
  • Customer Support Hours: Monday - Friday: 9:00 AM - 5:00 PM (EST)