Shipping Policy

At Ova Bakery, we want your experience shopping for Baking & Prep Tools to be smooth and transparent from checkout to delivery. Each order is carefully packed at our Roanoke, Virginia location to ensure your kitchen tools arrive safely at your doorstep.

Please note: Ova Bakery exclusively ships and operates within the United States.

1. Shipping Rates & Delivery Options

We offer two straightforward shipping methods across the United States. Your final delivery time is calculated as follows:

Total Estimated Delivery Time = Processing Time + Carrier Transit Time
  • Processing Time: 1 - 3 Business Days (Monday - Friday, excluding U.S. holidays).
  • Order Cut-off Time: 5:00 PM EST (Monday - Friday). Orders placed after 5:00 PM EST will begin processing on the following business day.

Shipping Methods & Pricing Table

Shipping Option Order Value Transit Time Cost Total Estimated Delivery Time
Standard Shipping Under $95 5 - 7 Business Days $5.95 6 - 10 Business Days
Standard Shipping $95.00 and over 5 - 7 Business Days FREE 6 - 10 Business Days
Express Shipping All Orders 2 - 3 Business Days $12.95 3 - 6 Business Days

 

2. Tax Transparency

  • No Sales Tax Charged: We do NOT collect any sales tax on products sold at Ova Bakery.
  • Total Checkout Cost: Total Order Cost = Product Price + Applicable Shipping Fee

3. Order Tracking

Once your package is packed and handed over to the carrier (USPS, UPS, or FedEx), you will receive an automatic Shipping Confirmation Email containing your tracking number.

  • Please allow 24 to 48 hours after receiving your shipping confirmation email for the carrier tracking link to update with active scans.
  • You can also monitor your shipment anytime on our Track Your Order page using your order number and email.

4. Shipping Address & Order Changes

Please double-check your shipping details at checkout. If you need to make a correction, email us immediately at support@ovabakery.com before our 5:00 PM EST order cut-off time. Once an order enters the shipping process, we are unable to update the delivery address.

5. Delayed, Lost, or Damaged Packages

  • Delivered Status Issue: If your tracking link displays "Delivered" but you haven't received your package, please inspect your porch, garage, or check with household members. Carriers occasionally scan items slightly ahead of drop-off.
  • Carrier Delays: If your tracking status remains un-updated for more than 5 business days, please email us so we can trace the shipment for you.

6. Easy Returns via Home Pickup

If an item arrives damaged, defective, or does not meet your expectations, simply email us. Once your return is verified and approved, we will schedule a carrier agent to pick up the package directly from your home address at no hassle to you.

For full guidelines, please review our Return & Refund Policy.

7. Need Help?

For any questions regarding your shipping option, tracking details, or order status, please reach out to our team:

  • Store Name: Ova Bakery
  • Founder: Andrews Shakayla
  • Email: support@ovabakery.com (We aim to respond to all email inquiries within 24 hours.)
  • Address: 2401 Hanover Ave NW, Roanoke, VA 24017-3933, United States
  • Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)